Privacy Policy

SIMTESS MSR privacy policy and data protection
PRIVACY POLICY

Privacy Policy.

Effective Date: 2026

INTRODUCTION

Commitment to Privacy and Data Protection.

SIMTESS MSR (“we,” “us,” or “our”) is committed to protecting the privacy and confidentiality of personal information provided by:

Clients Research participants Website visitors Enquiry submitters Panel members Professional contacts

This Privacy Policy explains how we collect, use, store, and protect personal data in compliance with applicable data protection regulations and ESOMAR professional standards.

INFORMATION WE COLLECT

Types of Data We Process.

2.1 Website Enquiries

  • Name
  • Organization
  • Email address
  • Phone number
  • Country
  • Project details and research briefs

2.2 Research Participants

  • Demographic information
  • Contact details
  • Opinions, responses, and feedback
  • Audio or video recordings (with explicit consent)

2.3 Client & Procurement Data

  • Organizational information
  • Contractual documentation
  • Communication records

2.4 Panel Members

  • Professional profiles
  • Contact information
  • Research participation history

We do not collect sensitive personal data without explicit consent.

HOW WE USE INFORMATION

Purpose-Limited Data Processing.

Collected information is used solely for:

Responding to enquiries and consultation requests Executing research projects Recruiting research participants Communicating about Intelligence publications Managing client relationships Complying with legal and contractual obligations

We do not sell, rent, or trade personal data.

RESEARCH PARTICIPANT PROTECTIONS

Safeguards for Research Participants.

For research participants, we apply:

Informed consent prior to participation Voluntary participation with the right to withdraw Anonymization of responses in reporting Confidential handling of identifying information Secure storage of research data

Audio and video recordings are conducted only with explicit written consent and used solely for research analysis.

DATA STORAGE & SECURITY

Secure Data Handling Practices.

Personal data is stored on secure systems with access restricted to authorized personnel.

We apply:

Encrypted storage and transfer Role-based access controls Documented data retention schedules Secure deletion after retention periods

Data collected during research projects is retained only as long as necessary for research and contractual purposes.

DATA SHARING & DISCLOSURE

Limited and Governed Data Sharing.

We do not share personal data with third parties except:

When required by law or regulatory authority When necessary for project execution (e.g., translation services under confidentiality agreements) With explicit consent from the data subject

Any third-party engagement is governed by confidentiality and data protection agreements.

COOKIES & WEBSITE ANALYTICS

Website Data Collection.

Our website may use:

Essential cookies for site functionality Analytics tools to understand site usage

No personal identification data is collected through cookies without consent.

Visitors may manage cookie preferences through browser settings.

DATA RETENTION

Defined Retention and Deletion Practices.

We retain personal data only for:

The duration of the research project Contractual reporting periods Legal compliance requirements

After the retention period, data is securely deleted or anonymized.

YOUR RIGHTS

Data Subject Rights.

Data subjects have the right to:

Access their personal data Request correction of inaccurate data Request deletion of data (subject to legal obligations) Withdraw consent for data processing Object to certain types of processing

To exercise these rights, contact: info@msr.simtess.com

ESOMAR COMPLIANCE

Professional Standards Alignment.

SIMTESS MSR is an ESOMAR Member and aligns its data protection practices with internationally recognized standards for market, opinion, and social research.

CHANGES TO THIS POLICY

Policy Updates.

This Privacy Policy may be updated periodically. Changes will be published on this page with an updated effective date.

Continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us About Privacy.

For questions regarding this Privacy Policy or data handling practices:

Email: info@msr.simtess.com

Headquarters: Lagos, Nigeria

Reg. No.: BN3531275

ESOMAR Member • Data Protection Compliant • 40+ African Countries • BN3531275 • Lagos · Accra
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